The response revealed what we've consistently seen in our consulting work at McCulley/Cuppan:
87% of respondents saw room for improvement in the review performance of their organization.
Though this was an informal poll with 38 respondents, 23 of the respondents (60%) were either Unsatisfied or Very Unsatisfied and only 3 respondents were Very Satisfied.
Here's the breakdown:
- 3 (8%) Very Satisfied
- 2 (5%) Satisfied
- 10 (26%) Somewhat Satisfied
- 11 (29%) Unsatisfied
- 12 (32%) Very Unsatisfied
- Listed frustrations outnumbered successes 2.5 to 1
- 13.5% of respondents cited poor reviewer discipline as their greatest frustration
- 19.5% of respondents cited collaborative pre-writinng planning of key messages as the root cause of successful document review projects.
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